Description : Service Supervisor Global Grade 10. Company : Barloworld Equipment. Location : South Africa

Key Output

• Supervision of team on site.

• Ensure the service work is carried out in compliance with the quality standards and original equipment manufacturer guidelines.

• Apply warranty policies and procedures including warranty decisions and service warranty investigations.

• Resolve internal customer queries.

• Manage and arrange on site repairs on the Equipment.

• Manage the component warranty claims.

• Ensure effective communication between team and management.

• Reporting of team KPI’s and prospects.

Qualification, Experience and Competencies

• Matric and qualified artisan [ Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum five years post-apprentice / learnership experience]

• Sound MS Office knowledge (SAP; CRM; SIS & ET experience will be an advantage)

• Code 10 driver’s license

• Sound business communication and presentation skills

• Good working knowledge of the Minerals Act/Mine health and Safety Act (with sound knowledge of safety rules and regulations)